A week after David Dao was violently dragged off a United flight out of Chicago, the negative stories keep flowing like
complimentary wine.
A passenger on a flight from Kauai to Los Angeles said he
was threatened with handcuffs for refusing to give up his $1,000 seat
to "somebody more important."
A man on a flight from Houston to Calgary was stung by
a scorpion after it fell on his head.
And now United is trying to put out another PR fire involving a bride and groom headed for their wedding.
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| Amber Maxwell and Michael Hohl |
On Saturday, Amber Maxwell and Michael Hohl of Park City, Utah. flew from Salt Lake City to Houston,
where they boarded a connecting flight to Liberia, Costa Rica.
The bride and groom said they were the last to board the
plane, which was half-full. As they walked down the aisle, they noticed a man
was sprawled across their seats in row 24. Not wanting to wake the napping
passenger, they decided to grab seats in row 21.
"We thought, 'not a big deal,' it’s not like we are
trying to jump up into a first-class seat. We were simply in an economy row a
few rows above our economy seat."
A flight attendant approached them, and the couple explained why they weren't in their assigned seats. The flight
attendant told them to return to their seats, and they did. Then a
U.S. marshal came onto the plane and asked them to get off.
"They said that we were being disorderly and a hazard
to the rest of the flight, to the safety of the other customers," the
groom said.
United Airlines provided this statement on Saturday:
"We are disappointed anytime a customer has an
experience that doesn’t measure up to their expectations. These passengers
repeatedly attempted to sit in upgraded seating which they did not purchase and
they did not follow crew instructions to return to their assigned seats. We’ve
been in touch with them and have rebooked them on flights tomorrow."
The bride and groom said they won't be flying United again
and described the whole situation as "quite strange."
“I think customer service and the airline have gone real
downhill,” the groom said. "The way United Airlines handled this was
really absurd.”
Despite their flight delay, their wedding is still planned
for Thursday.
Edited from Mashable and WCNC
